Terms & Conditions

These Terms & Conditions apply to all ECU and TCU tuning, remapping, diagnostics, coding, emissions-related services, software, products, workshop work, mobile work and bookings supplied by LP Tuning LTD ("LP Tuning", "we", "us"). By booking, paying, supplying a vehicle, approving work or otherwise using any of our services, you ("the customer", "you") accept these terms in full. If you do not agree, you must not book or proceed with any service.

These terms apply in addition to any written quotation or written agreement we provide for a specific job. Where there is any conflict between these terms and a specific written agreement signed by us, the specific written agreement prevails for that job only.

You confirm to us that:

• you are the legal owner of the vehicle, or you have the full authority of the owner to instruct us to carry out the work;
• the vehicle is roadworthy and insured for the purposes for which you intend to use it;
• all information you have provided to us is accurate and complete, including vehicle details, registration, current setup, known faults and any existing modifications;
• you have disclosed all known faults, warning lights, previous repairs, modifications and software changes that could affect the work; and
• the requested work will be used lawfully and in accordance with all applicable road, emissions, insurance and regulatory requirements.

Together with any services or programming carried out, it is your responsibility to ensure that the vehicle is in good health and suitable for a software upgrade. Without prior and after data logging, LP Tuning LTD cannot be held responsible for any damage or deterioration caused to the vehicle during or after our services. The customer acknowledges that performance modifications or upgrades may lead to changes in vehicle performance, fuel consumption, emissions, or general wear and tear.

LP Tuning LTD disclaims liability for any adverse effects on the vehicle's performance, safety, or condition after the completion of our services. If any work, including engine, exhaust, or performance-related upgrades, is undertaken following the completion of our services, LP Tuning LTD will not be held responsible for any subsequent change in performance, reliability, or condition of the vehicle. By purchasing and using our services, you explicitly agree to the terms outlined in this agreement.

No particular horsepower, torque, economy, drivability, diagnostic result, emissions result or compatibility is guaranteed unless we have expressly agreed a specific result with you in writing. Any figures, estimates or ranges provided are estimates only and depend on the exact vehicle, its condition, software version, hardware and the selected tuning option.

To the fullest extent permitted by law, we are not responsible for problems caused by misuse, racing, track use, abuse, unsuitable or incorrect fuel, neglected maintenance, continued driving after warning lights or faults appear, inaccurate or incomplete information, undisclosed modifications, third-party work, software updates, incompatible parts, or later modifications made after our service.

You are solely responsible for the road legality, MOT, insurance, taxation, emissions compliance, type approval and lawful use of your vehicle at all times. We may refuse any request that we reasonably consider unlawful, unsafe or unsuitable. We do not advertise, recommend or encourage unlawful emissions tampering.

If you believe any work is defective, you must report it to us promptly and in writing with relevant details. You must stop using the vehicle where continued use may worsen any damage, and you must provide us with reasonable access to inspect and assess the vehicle.

You must give us the first reasonable opportunity to diagnose, revise, recalibrate, re-perform or otherwise remedy any allegedly defective work before commissioning third-party work or seeking associated costs.

To the extent legally permitted, the contractual remedies available to you for defective work are: reasonable rectification or repeat performance by us; a reasonable price reduction; or a refund of the affected service where rectification is impossible or disproportionate.

To the extent lawfully permitted, you cannot claim unrelated consequential or indirect losses arising from the service.

Booking fees reserve labour and appointment capacity and are non-refundable for cancellations, no-shows, late arrival, unsuitable vehicles or customer-caused failure to complete the work, except where mandatory law requires otherwise.

Services and custom software are not refundable merely because you change your mind, subjectively dislike the result, or the issue arises from misuse or later work carried out after our service. Where a statutory right to a refund or remedy applies under the Consumer Rights Act 2015, that right is preserved.

1. Vehicle Ownership and Responsibility. Upon delivery of the vehicle to LP Tuning LTD for tuning, modifications, or any other service, the customer (hereafter referred to as the "Owner") acknowledges and agrees that LP Tuning LTD shall not be held liable for any damage, loss, or theft of the vehicle while it is in our possession, regardless of cause or circumstance.

2. No Liability for Loss, Damage, or Theft of Vehicle. While the vehicle is in the possession of LP Tuning LTD, the Owner assumes full responsibility for the vehicle. LP Tuning LTD takes no responsibility for any damage, loss, or theft of the vehicle, its parts, or contents, whether caused by accident, fire, flood, mechanical failure, vandalism, or any other unforeseen event. The Owner is encouraged to maintain adequate insurance coverage for the vehicle for the entire duration it is under the care, custody, or control of LP Tuning LTD.

3. Risk of Loss. The Owner agrees to assume all risks associated with the vehicle while it is under the care of LP Tuning LTD. This includes but is not limited to mechanical failures, accidents, theft, vandalism, fire, or any other damage occurring to the vehicle during the performance of services. LP Tuning LTD shall not be held liable for any incidents, damages, or losses that occur during the time the vehicle is in our possession, whether in the course of performing tuning or modification services or otherwise.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law, we exclude liability for indirect or consequential losses, loss of income, business interruption, loss of use, vehicle downtime, travel costs, loss of goodwill, loss of opportunity and third-party costs.

Subject to any non-excludable liability, our total liability arising from a single service is capped at the amount you paid us for that specific service.

Complaints must be made promptly and in writing with relevant evidence. You must allow us a reasonable inspection and remedy opportunity before commissioning third-party work or seeking associated costs.

Severability. If any part of these terms is found to be unenforceable, that part shall be severed and the remaining terms continue in full force.

Entire agreement. These terms, together with any written quotation or written agreement we provide for a specific job, constitute the entire agreement between you and LP Tuning for that service.

No waiver. Any failure by us to enforce a right under these terms is not a waiver of that right.

Governing law. These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable law.